La Isabela Suites


Safety Protocols

Dear Guest,

The design of the suites in La Isabela allows for a safer stay of our guests than what they could enjoy in other places. Suites are isolated from one another and can be accessed with little contact with other guests or staff. Each suite also has its own separate air conditioning unit and filtration system.

In addition, we have implemented extra security measures to protect all our guests. These security protocols are in place to ensure your safety and the security of your family. We appreciate the concerns our guests may have during this period and our staff is always available to assist you and address any questions or doubts you might have. During your visit, La Isabela Suites staff will gladly provide you with any necessary information so you can discover Panama safely.

Our guests are finding our efforts useful, effective and reassuring, allowing them to enjoy La Isabela, and all that our country has to offer.

• Staff safety measures
At La Isabela Suites, hygiene has always been paramount. Our regular hygiene safety protocols include:

  • All suites are cleaned with bleach before any check in, including electrical switches, shower handles, knobs and pulls, etc.

  • All suites are also steam disinfected. This includes soft areas such as mattresses, curtains and sofas.

  • We have our own in-house laundry service and awe execute thorough disinfecting process of all linen.

  • We use non-damaging human fumigation protocols against insects and vermin; all wood items are checked and treated twice per year to avoid any wood related infestation.

  • Each suite has its own separate air conditioning system and they are maintained following a rigorous program of cleaning and replacement of filters.

  • We use hospital grade cleaning products for maximum effectiveness against any virus and bacteria.

In addition to this, during the next months we will implement the following protocols:

  • Staff is checked for temperature control twice a day, and randomly during the day. All the staff must have a temperature below 38C or 100.4F degrees.

  • All the staff will follow all the safety protocols. This includes using previously disinfected uniforms and wearing masks to access the building and while in the building.

  • Extra special protocols are implemented as well when it comes to laundering. All linens are laundered using the hottest temperatures and most vigorous cycles of washing and drying, using hospital grade products. All laundering staff are required to wear masks and gloves at all times when handling guests linens and towels. Laundry spaces are disinfected on an everyday basis.

  • All housekeepers will wear masks, face shields and gloves during the service and while on the premises.

  • We will continue to use hospital grade cleaning products for maximum efficiency against viruses and bacteria.

  • The housekeeping staff will disinfect handles, doorknobs, stairs rails and all elements in common areas several times a day.

  • Our transportation service adheres to the same protocols of safety. Cars are disinfected and aired between clients, aircon filters are constantly reviewed and replaced, and all drivers will wear masks and use hand sanitizer. All clients using car services must wear a mask. The private chauffeur will provide you with a face mask if you do not have one

• Check in measures for all our guest

  • At the entrance of the building, you will find carpets with alcohol to disinfect shoes. Please use the provided alcohol and carpets before your check-in and whenever you enter the building during your stay with us.

  • When you arrive, you must confirm that you have not had in the last 24 hours, or that you do not currently have any Covid related symptoms such as fever (over 104F / 38 ° C) shortness of breath, change in sense of smell, chills or muscle aches.

  • You must confirm that you did not have been in contact with any person or family member who had or has had Covid 19 during the last 3 weeks.

  • In order to be admitted to our establishment all guest must have a temperature below 38C or 100.4F degrees. Temperature will be checked for all guests with a touchless thermometer.

  • All guests must wear a mask and sanitize their hands to check-in at La Isabela Suites. After check-in, you will receive an anti Covid 19 kit with disposable masks and hand sanitizing gel.

  • If any group member does not comply with the check in measures the complete group will not be allowed to check in. No refund would be provided for the reservation.

• Guest Protocols for a safe stay

  • You must wear a mask in the common areas of the building such as stairs, and reception.

  • All your visitors must go through the above detailed check in procedures (temperature below 38C or 100.4F degrees and wear a mask) to have access to the building.

  • If a guest requests food delivery, please note that the messenger cannot access the building. The guest must receive the package at the front door of the building.

  • A minimum of 2 meters/6 feet must be maintained between all guests in all common areas.

  • Alcohol- based hand sanitizer will be placed in the common areas of the building for your use.

  • All suites will have designated trash cans to throw disposable masks and a spray with alcohol for the use of our guest.

  • Our guests and staff are requested to wear face masks throughout the entire time while using the hoteles transportation service.

La Isabela Suite staff will inform all guests in case of new or changing government mandated security measures. Guests and staff must comply with any additional safety measures implemented by the local authorities.
Again, our safety protocols are for your and our staff's safety and to help ensure your stay is enjoyable and worriless. We are always available to facilitate to any special needs and answer any questions you may have. It is our pleasure to be at your service.

We are looking forward to welcoming you to La Isabela Suites!

Andres Jacome
General Manager of La Isabela Suites

La Isabela Suites

Calle 9a Este (Between Avenida B and Avenida Central)

Casco Viejo (Casco Antiguo) Panama City, Panama

phone  (+507) 388 4105
 (+507) 6983 4482